Job Description for a Network Operations Specialist



A network controller also called a network control operator or network control engineer is a technology specialist who oversees the entire technical infrastructure of an organization. Individual plans, designs, and assessments ensure that network presentation not conceded. The main concern of a network control operator is to maintain the network by monitoring network performance and managing problems through routine troubleshooting. They retrieve all components that comprise DRSN or DISN networks, including multiplexers, data terminals, data/voice communication devices, and transmission media.

If the problems are in a complex network, the controllers call for a complete solution to the issues. They work narrowly with an engineering team to deliver network architecture design and to recommend new technologies to improve existing performance.

The general responsibility of a network operator includes participation in the daily maintenance of the network, e.g. For example, hardware support, software support, troubleshooting, and network transmission quality checks.

Network Operations Centers (NOCs) act as a type of mission control for a computer network and associated organizational systems. NOC specialists employed by network operations specialists, also known as network operations technicians, who monitor each server, workstation, printer, and related network equipment. Working as a network operations specialist is a great way to expand your computer skills, as well as a way to learn how to work within a larger team.

Principal responsibilities

The primary responsibility of a network operations specialist is to maintain the hardware, software, and associated systems such as switches, bridges, and routers. In managing these systems, network technicians must perform tasks such as operating system updates, patch implementation, firmware updates, hardware upgrades, and other tasks. With the expansion of telephony services, such as voice-voice internet protocol (VoIP), many network operations technicians are also responsible for maintaining telephone systems. Other essential tasks that may be responsible for a network technician include the provision of assistance, training, and best practice to end users, as well as research and purchase of new equipment.

Secondary responsibilities

The secondary tasks an operations specialist may be involved in vary from organization to organization and also be contingent on the size of the network operations center and the number of clients it serves. Some specialists may have simple programming tasks, such as: For example, you can create batch and maintenance scripts that run in a programming language such as Perl, Javascript, PHP, or the UNIX shell script. Operators sometimes help with other tasks of the operations center, such as: In cabling, reconfiguration of floorboards for additional machinery, and testing of disaster recovery equipment, e.g. B. generators.


Candidates wishing to work as a network operations specialist should have in-depth knowledge of the features of major operating systems such as macOS, Windows, and Unix / Linux. In addition, he should be familiar with the practice and theory of network operation. Operations specialists should have the hardware, software, network devices, and VoIP devices for troubleshooting and diagnostics if necessary. In some operations centers, specialists may need to have certain certifications, such as: For example, Microsoft Certified Technician or Cisco Network Certification. Secure Wi-Fi Network specialists usually work in exchange with other team members. Therefore, the ability to work with colleagues to identify and solve problems is critical. The ability to keep records is essential to maintaining asset lists on-demand, network maintenance, and maintenance issues, as well as purchasing and purchasing equipment.

Basic data

The minimum training requirements for most network professionals are a high school diploma or general education. Also, some organizations may have other requirements, such as B .: a professional qualification, a number of full-time hours, or an associate degree in a related field, such as B .: Computer. For higher-level network operations centers, a bachelor’s degree in an area such as computer science or electrical engineering may require. Many Network Control Specialist initially provide end-user technical support for many years, or repair and maintain computers before becoming operations specialists.

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